Privacy Information Notice
At Crystal Window Cleaners, we’re committed to protecting and respecting your privacy. This Policy explains when and why we collect personal information, how we use it, the conditions under which we may disclose it to others and what choices you have. It relates to all our business activities, not just this website.
We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our services, you’re agreeing to be bound by this Policy.
Any questions regarding this Policy and our privacy practices should be sent by email to email@example.com, or via the other methods on our contact page.
Date: 23rd March 2018
Author: Jamie Wadham
Here is a summary of our Privacy Information Notice; click on any of the linked headings to view further information.
- Who are we?
We are Crystal Window Cleaners, a commercial and residential window cleaning company.
- How do we collect information on you?
We obtain information about you when you contact us to inquire about our services and when you use our website.
- What information do we collect and how is it used?
- We collect information to allow us to fulfil our obligations to our clients and to respond to business enquiries. We also collect your information if you leave a comment on our blog.
- Controlling your information
You have certain rights concerning the information we hold about you, as defined under the General Data Protection Regulation. If you wish to exercise these rights, please contact us
- Use of ‘Cookies’
Crystal Window Cleaners takes security seriously. Our internal Data Security Policy details the steps we take to safeguard and secure the information we collect.
- Data Breaches
Our Data Security Policy includes a clear process for handling a personal data breach should one occur. Where appropriate, Crystal Window Cleaners will promptly notify you of any unauthorized access to your personal information.
If you wish to raise a complaint about how we have handled your personal information, you can contact us directly and we will investigate the matter. If you are not satisfied with our response you can also complain to the Information Commissioner’s Office (ICO).
1. Who are we?
We are Crystal Window Cleaners a window cleaning company providing domestic and commercial window cleaning services to customers in the UK.
Crystal Window Cleaners registered business address is: 62, Queensway, Galmington, Taunton, TA1 5QT. Full contact details can be found here: https://www.crystalwindowcleaners.com/contacting-crystal-window-cleaners/
2. How do we collect information from you?
We obtain information about you when you contact us to inquire about our services. This information is obtained from you via the following methods.
- A Telephone conversation with you.
- The contact form on our website.
- Information entered during a ‘Live Chat’ session.
- Information entered if you leave a comment on our blog. If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
3. What information do we collect and how is it used?
We collect information to allow us to fulfil our obligations to our clients, and to respond to business enquiries. The table in section 3.4 below outlines exactly what information we collect, and for what purpose.
3.1 Sensitive Data
We do not gather sensitive personal data (e.g. health, genetic, biometric data; racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, sexual orientation, and criminal convictions). We expressly request that you do not provide any such sensitive data to us.
3.2 Childrens Information
Our services are not directed to children under 13. If you learn that a child under 13 has provided us with personal information without consent, please contact us.
3.3 Third Parties
We will not sell or rent your information to third parties under any circumstances.
We will not share your information with third parties for marketing purposes.
We may pass your information to third party service providers who we have engaged for the purpose of completing tasks and providing services to you on our behalf (for example, you may ask us to recommend another tradesperson or to make contact with another provider on your behalf. With your consent, we will provide your contact details only to allow the company to contact you directly. We only ever disclose or provide the information that is necessary to allow the company to make contact with you.
We also use a number of 3rd party services to help us fulfil our contractual obligations – for example, our website is backed up using a 3rd party automated service called ManageWP. These 3rd party services are listed in full below; we have verified that these 3rd party services are GDPR compliant (or are working towards GDPR compliance), and are certified under the EU-US Privacy Shield Framework (or are working towards certification) where these organisations are based outside of the EU.
The following table outlines the personal data we collect and for what purpose. The table also outlines the 3rd parties the data is processed by or shared with, and how long the data is stored for:
|Name||What||Legal Ground||Purpose||3rd Parties||Data Retention|
|Row 1 col 1 content||Row 1 col 2 content||Row 1 col 3 content||Row 1 col 4 content||Row 1 col 5 content||Row 1 col 6 content|
|Row 2 col 1 content||Row 2 col 2 content||Row 2 col 3 content||Row 2 col 4 content||Row 2 col 5 content||Row 2 col 6 content|
Our website address is: https://www.crystalwindowcleaners.com.
What personal data we collect and why we collect it
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Who we share your data with
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
Your contact information
How we protect your data
What data breach procedures we have in place
What third parties we receive data from
What automated decision making and/or profiling we do with user data
Industry regulatory disclosure requirements